İPTAL-İADE KOŞULLARI

YURTİÇİ

  • Kullanmakta olduğunuz web sitesi üzerinden elektronik ortamda sipariş verdiğiniz taktirde, size sunulan ön bilgilendirme formunu ve mesafeli satış sözleşmesini kabul etmiş sayılırsınız.
  • Alıcılar, satın aldıkları ürünün satış ve teslimi ile ilgili olarak 6502 sayılı Tüketicinin Korunması Hakkında Kanun ve Mesafeli Sözleşmeler Yönetmeliği (RG:27.11.2014/29188) hükümleri ile yürürlükteki diğer yasalara tabidir.
  • Ürün sevkiyat masrafı olan kargo ücretleri alıcılar tarafından ödenecektir.
  • Satın alınan her bir ürün, 30 günlük yasal süreyi aşmamak kaydı ile alıcının gösterdiği adresteki kişi ve/veya kuruluşa teslim edilir. Bu süre içinde ürün teslim edilmez ise, Alıcılar sözleşmeyi sona erdirebilir.
  • Satın alınan ürünün ulaştırılması imkansızlaşması durumunda, satıcı bu durumu öğrendiğinden itibaren 3 gün içinde alıcıya bu durumu bildirmek zorundadır. 14 gün içinde de toplam bedel alıcıya iade edilmek zorundadır.
  • Alıcı, satın aldığı ürün bedelini ödemez veya banka kayıtlarında iptal ederse, satıcının ürünü teslim yükümlülüğü sona erer.
  • Ürün teslim edildikten sonra, alıcının ödeme yaptığı kredi kartının yetkisiz kişiler tarafından haksız olarak kullanıldığı tespit edilirse ve satılan ürün bedeli ilgili banka veya finans kuruluşu tarafından satıcıya ödenmez ise, alıcı, sözleşme konusu ürünü 3 gün içerisinde nakliye gideri satıcıya ait olacak şekilde satıcıya iade etmek zorundadır.
  • Satıcının öngöremeyeceği mücbir sebeple oluşursa ve ürün süresinde teslim edilemezse durum alıcıya bildirilir. Alıcı, siparişin iptalini, ürünün benzeri ile değiştirilmesini veya engel ortadan kalkana kadar teslimatın ertelenmesini talep edebilir. Alıcı siparişi iptal ederse; bu iptalden 14 gün içinde ürün bedeli bankaya iade edilir.
  •  Alıcı, sözleşme konusu mal/hizmeti teslim almadan önce muayene edecek; yırtılmış, lekeli vb hasarlı ve ayıplı mal kategorisine girmekte teslim alındıktan sonra mal/hizmeti korumak zorundadır. Ürünle birlikte fatura da iade edilmelidir.
  • Alıcı, satın aldığı ürünün kendisine veya gösterdiği adresteki kişi/kuruluşa teslim tarihinden itibaren 14 (on dört) gün içerisinde, satıcıya aşağıdaki iletişim bilgileri üzerinden bildirmek şartıyla hiçbir hukuki ve cezai sorumluluk üstlenmeksizin ve hiçbir gerekçe göstermeksizin malı reddederek sözleşmeden cayma hakkını kullanabilir.
  • İade ve değişim kargoları müşteriye aittir.
  • Siparişleriniz ……….. Kargo 1-7 iş günü içerisinde sana ulaşır. 
  • İade/değişim ürünlerinizi ………… KARGO ile ……………… kodunu kullanarak 14 gün içerisinde gönderim sağlayabilirsiniz. İade talebinizi web sitemiz üzerinden (siparişlerim alanından) oluşturabilirsiniz. 
  • İade edilecek ürün, ürün etiketi kopartılmamış ya da hijyen bantları çıkartılmamış olup, teslim alınan orijinal paketi/ kutusu ile geri gönderilmelidir. Ürün, teslim alındığı haliyle iade edilmelidir.
  • Satın aldığınız ürünü bize geri göndermenizin ardından tarafımızca incelemesi yapılır.  
  • Yapılan inceleme sırasında söz konusu hata/aksaklık ya da bozulmanın kullanıcı kaynaklı olduğu tespit edilmezse ürüne ait bedel kredi kartınıza yasal süre olan 10 iş günü içerisinde iade edilir.
  • Nakit iade yapılmaz.
  • Ürünün iade edilebilmesi için, fatura ile gönderilmelidir. Tekrar satılabilirlik özelliğini kaybetmiş, başka bir müşteriye satılamayacak durumda olan ürünlerin iadesi kabul edilmemekte ve bedeli geri ödenmemektedir.

……. Kargo müşteri numarası : …………….

ŞİRKET BİLGİLERİ

ŞİRKET ADI/UNVANI :  FLORIPA ARTWORKS

GÖNDERİ ADRES : YANARSU SOK EVSEN APT NO 40 D2 ETILER BESİKTAS İSTANBUL

E-POSTA: [email protected]

CANCELLATION AND RETURN POLICY

DOMESTIC DELIVERY

  • By placing an order electronically on the website, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
  • Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
  • Shipping costs, including any expenses related to the delivery of the product, will be borne by the buyer.
  • Each purchased product will be delivered to the individual and/or organization at the address specified by the buyer, within a maximum of 30 days, without exceeding the statutory period. If the product is not delivered within this period, the buyer may terminate the contract.
  • In the event that it becomes impossible to deliver the purchased product, the seller must notify the buyer of this situation within 3 days from the moment the seller becomes aware. The total amount paid by the buyer must be refunded within 14 days.
  • If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller's obligation to deliver the product terminates.
  • If, after the product has been delivered, it is determined that the credit card used by the buyer has been fraudulently used by unauthorized persons, and the amount for the sold product is not paid to the seller by the bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.
  • If the seller is unable to deliver the product within the specified period due to unforeseeable circumstances (force majeure), the buyer will be notified. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, the amount paid for the product will be refunded to the bank within 14 days.
  • The buyer must inspect the product before accepting delivery. The buyer is responsible for safeguarding the product if it is found to be damaged, torn, stained, or otherwise defective upon delivery. The invoice should also be returned with the product.
  • The buyer has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the product to themselves or the person/organization they have designated, without assuming any legal or criminal liability and without providing any reason, by notifying the seller via the contact information below.
    Return and exchange shipping costs are the responsibility of the customer.

 

  • Your orders will be delivered within 1-7 business days via ……….. Kargo
  • You may send your return/exchange product within 14 days via ……….KARGO by using code …………. You can initiate your return request through our website.
  • Returned products must be sent in their original packaging/box, without removing the product label or hygiene seals. The product must be returned in the condition it was received.
  • After we receive the returned product, we will inspect it. If the product’s defect or malfunction is not determined to be caused by the user, the amount paid for the product will be refunded to your credit card within the statutory period of 10 business days.
  • No cash refunds will be made.
  • To return the product, it must be sent along with the invoice. Returns of products that have lost their resale value and cannot be resold to another customer will not be accepted, and no refund will be issued.

……….. Kargo customer number: ………..

INTERNATIONAL DELIVERY

International Express Shipping, 2-10 business days. Free shipping applies to all orders over $............

Purchases under $....... AUD will be applied for a flat international shipping rate of $...... 

Shipping can take anywhere between 2-10 business days. If you’d like it faster, please call or email us and we will be able to provide a quote for a faster service.

DUTIES & TAX

International orders are subject to duties and taxes (DDU) determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. If you refuse to pay duties and taxes held on an order by customs, you are responsible for the return shipping charges and/or any other additional charges incurred, in order to receive a refund. Any delay in paying these customs fees will result in a delay in delivery of your order.

SHIPPING RESTRICTIONS

Floripa ArtWorks is unable to deliver internationally to PO boxes or postal forwarding companies.

If you decide to refuse any shipments from Floripa ArtWorks, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. This amount will be deducted from your purchase refund. 

Any claim for shortage in supply of the items ordered must be notified to Floripa Art Works client services within 5 days of receiving the goods. Claims after this period cannot be accepted.

Floripa ArtWorks does not take responsibility for lost or damaged items during transit. Please contact Floripa ArtWorks customer service for any enquiries. 

As Floripa ArtWorks does not take responsibility for loss or damaged items during transit none of our packages are dispatched with the authority to leave. We do not recommend checking out and leaving a comment to give your authority to leave it somewhere safe without signing for it.

RETURNS

REFUND CONDITIONS

Customer satisfaction is important to us. If you are unhappy with the full price merchandise you received, we will provide a credit note or refund under the following conditions:

  • Merchandise must be returned within 14 days of dispatch.
  • Merchandise must be in saleable condition with all tags attached.
  • Merchandise must not be worn, damaged, altered or washed.
  • You must contact us before returning the item to receive an RA number.
  • At this stage we do not offer exchanges on any items. If you would like a different size or item, you will need to follow the returns process for a refund and repurchase the new item.
  • Sale items cannot be returned or exchanged unless deemed faulty. We do not accept returns or exchanges on sale items or any items sold at a reduced price including items purchased with a promotional code.

For hygiene reasons, swimwear returns must be in an undamaged, unworn condition with all labels & product swing tags attached. All swimwear must be tried on over underwear. In the interests of hygiene, returns may not be accepted where it is obvious the items have been worn and may be sent back to the customer.

If you believe you have received a faulty item, please send imagery of the item, order number and contact details to hello@floripaartworks.com  We will then assess the situation and work out the best solution.

If at any stage Floripa ArtWorks assess the return as unsuccessful the item will be returned to the customer.

This policy does not affect your statutory rights.

HOW TO MAKE A RETURN

    1. Contact hello@floripaartworks.com to let us know what you would like to return, why and if you would like a credit note or refund. We will then provide you with an RA number.
    2. Fill out your returns form. Please note that if the returns form is not correctly filled out, your return can take longer to be processed.
    3. Ensure the garment is in original condition with tags attached
    1. All international orders need to be returned within 14 days of dispatch. Securely repackage your returning item in its original packaging and send back using a traceable service. Items are to be sent back to Floripa Art Works at the cost of the customer.

COMPANY INFORMATION

COMPANY NAME: FLORIPA ARTWORKS

SHIPPING ADDRESS: YANARSU SOK EVSEN APT NO 40 D2 ETILER BESIKTAS İSTANBUL

EMAIL: [email protected]

cultureSettings.RegionId: 0 cultureSettings.LanguageCode: EN